Refund policy

Return & Refund Policy

At Lumyxx, we want you and your pet to be completely satisfied with your purchase.

60-Day Return Policy

We offer a 60-day return policy, which means you have 60 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, and include proof of purchase.

To request a return, please contact us at lumyxx0@gmail.com.

If your return is approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately at lumyxx0@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods
Gift cards
Clearance or sale items
Products that have been used or damaged after delivery

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like a different item, simply request a return for the original product. Once your return is approved, you can place a new order for the replacement item.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at lumyxx0@gmail.com.